We are constantly reviewing our delivery charges with a view to reducing them as much as possible for our customers. We are very aware how frustrating it is to find the product you want at the right price, only to be told that you have to pay a premium for postage and packaging on top.
The following is a guide to our current shipping rates based on customers with delivery addresses in the UK Mainland. We are happy to ship worldwide however. To find out exactly how much shipping is, add the items to your basket and start the checkout process.
Parcels under 1kg are £2.85 using Royal Mail 2nd Class Small Parcel service. Even if it ends up being a medium/large parcel we will only charge you £2.85. If you need your order quicker you may upgrade to 1st Class for a small additional fee.
Parcels under 2kg are £3.65 using Royal Mail 2nd Class Medium Parcel service (normally £4.95). Even if it ends up being a large parcel we will only charge you £3.65. Again, if you need your order quicker you may upgrade to 1st Class for a small additional fee.
Consignments between 2kg and 30kg are £6.50 based on Parcelforce 48 hour service. At checkout you may opt to upgrade this to Parcelforce 24 hour service for an additional £2.
Consignments between 30kg and 60kg are £10.00 based on Parcelforce 48 hour service. At checkout you may opt to upgrade this to Parcelforce 24 hour service for an additional £4.
Consignments between 600kg and 90kg are £12.00 based on Parcelforce 48 hour service. At checkout you may opt to upgrade this to Parcelforce 24 hour service for an additional £4.
Consignments between 90kg and 120kg are £13.50 based on Parcelforce 48 hour service. At checkout you may opt to upgrade this to Parcelforce 24 hour service for an additional £4.
Frequently Asked Questions
Do you have a shop we can collect from instead?
We do not have a physical shop, although this is something we are looking into for the future. However, if you are in the area (Corfe Mullen, near Wimborne, Dorset) and would like to call into our warehouse to collect an order you may do so by appointment only. Simply call 0800 772 3428 to arrange.
TOP TIP: If you happen to live in or be staying in Corfe Mullen, Dorset, enter the discount code GREENVILLAGE at checkout for free shipping and we will deliver in person! NB If you don't live in Corfe Mullen and attempt to use this code we will invoice you separately for shipping.
How quickly do you dispatch the orders?
We aim to package and dispatch all orders the next working day, although if an order comes in early enough (by 10.00am) we will always try and get it out the same day.
For orders received over the weekend, we aim to dispatch on Monday.
Sometimes, we occasionally dispatch a bit quicker and sometimes a day later. It just depends how many orders we have had in and how many people we have working that day. We are only human after all. However, we guarantee dispatch within 2 working days.
What courier service do you use?
Mostly we use Royal Mail for parcels under 2kg and Parcelforce for parcels over 2kg. However, we are constantly reviewing our providers and will occasionally use alternatives if we feel this will provide better value or service to our customers.
I thought you used to offer free shipping for orders over £50. I can't find this option anymore?
We are no longer able to get a discount on multiple parcels from our courier when shipping to the same address. As a result it is no longer economical for us to offer free shipping. Keep in mind that most of our ethical goodies are low cost/low margin household consumables so orders over £50 often involve sending more than one parcel. We are always reviewing our providers and hope to reintroduce this soon.
I have just placed an order and want to add to it, but don't want to pay shipping again. Can you help?
As long as the initial order hasn't been dispatched yet, then yes absolutely. Simply email us at firstname.lastname@example.org, call our Freephone customer support number 0800 772 3428 or get in touch via Facebook and let us know what additional items you would like added. We will check our stock and if available invoice you less shipping for the additional items and add them to your consignment.
I only want one item. The shipping seems too expensive. Can you help?
We appreciate the frustration. As you'll have read above we are constantly reviewing things with a view to reducing the delivery costs for all our customers. The reality is that the more you buy the better value the shipping for you and us. If you are buying a 99p bottle of Astonish cleaner for example, while the £2.85 may seem expensive to you, we are probably making a loss on it ourselves. However, 25 bottles for £6.50 seems pretty good value doesn't it?
TOP TIP: If it is your first order, enter FIRSTSTEPS at checkout and you'll get 10% off your order.